Pengguna Tetamu
3 Oktober 2023
No Room service. Female travelling alone, I really wanted to have dinner in my room. Front Desk tells you that they do not have room service, however room service menu with telephone number in the room. Room service number does not exist. First morning, I could not have coffee as there was only tea provided. I phoned the front desk and was told that I have to wait until 06h30 when someone arrives they will bring me coffee. This was delivered at 07h00. Housekeeping put the door latch on, so when you arrive back at your room in the afternoon your room is open with all your valueables, anyone couldv'e walked in. This is really a beautiful hotel, with a lot of potential. But management and attention to detail is lacking. Breakfast service is not existant, first day - public holiday was a disaster - could not get a decent cup of coffee as the machine was not working. Day 2, a bit better, more staff on duty. However, baked beans - you know that they took the previous day's left overs and added a new can to it, as the beans had different colours. Pretty sad, as this hotel has the possibility to be amazing.
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